• Sur plaza hotel Night Scenary
  • Private Dining tree setup image without couple in Desert Nights Camp Wahiba Sands
  • Front View of Al wadi hotel sohar
Reservations

Terms of Use

Applicable To All Hotels:

17% taxes and service charges apply on above rates.

“This website accepts payments in (OMR) only. Please note that neither Aitken Spence Hotel Managements (Pvt) Ltd nor the Hotel owning Company it represents on this website, will be liable for any exchange rate losses/gain due to any transactions/refunds processed irrespective of customer’s credit/debit card currency.”

Information on data protection

How safe is it to transfer data to Aitken Spence Hotels Web Site?
All data you provide to Aitken Spence Hotels Web Site is encoded and transmitted using the SSL (Secure Sockets Layer) protocol. This is a tried-and-tested system used by browsers the world over to encrypt data automatically before transmitting it to the intended recipient.
How secure is my data on the Aitken Spence Hotels Web Site database?
We apply Aitken Spence Hotels Web Site’s strict safety standards for our database and Internet server in order to provide effective protection against loss, misuse, divulgence, alteration and deletion of and unauthorized access to your data.

Cookies
What are cookies?

Cookies are small pieces of information that your browser stores on your computer’s hard disk. They simplify reservation by automatically calling up frequently used data on sites you have already visited. You can set your computer to not store any cookies on your computer. However, this may prevent you using some of the functions we offer.

Questions

You may ask to see your stored personal data at any time. You also have the right to correct, delete or (in the case of incorrect data) bar such data. Contact details should be amended under Aitken Spence Hotels Web Site. However, contractual and/or legal regulations, particularly those relating to accounting and payment, may prevent certain data from being deleted.

Desert Nights Camp

Cancellation / No Show Policy:

  • Full refunds available on cancellations received 14 days prior to the date of arrival (Excluding Nonrefundable bookings).
  • However, please note that the Transaction Fee is non-refundable under any Circumstances.
  • In the event you do not utilize your reservation (no-show) or fail to cancel prior to the stipulated time period, there will be no refund granted.
  • For cancellations within the stipulated time period, please contact us via email  – om@aitkenspence.lk.
  • Check in Time: 14.00hrs / Check Out Time: 11.00hrs
  • Early check in or late check out can be allowed, subject to availability and will be charged.

Child Policy:

  • Infants 0 – 2yrs / Free of charge
  • Children up to 12yrs / 28 OMR plus 17% taxes
  • 12yrs and above / 38 OMR plus 17% taxes

Al Falaj Hotel

Cancellation / No Show Policy:

  • Full refunds available on cancellations received 2 day prior to the date of arrival.
  • However, please note that the Transaction Fee is non-refundable under any circumstances.
  • In the event you do not utilize your reservation (no-show) or fail to cancel prior to the stipulated time period, there will be no refund granted.
  • For cancellations within the stipulated time period, please contact us via email  – om@aitkenspence.lk.
  • Check In / Check Out Time: 13.00 hrs
  • Early check in or late check out can be allowed, subject to availability and will be charged.

Child Policy:

  • Infants 0 – 2yrs / Free of charge
  • Children above 12yrs will be billed as adults

Sur Plaza Hotel

Cancellation / No Show Policy:

  • Full refunds available on cancellations received 2 day prior to the date of arrival.
  • However, please note that the Transaction Fee is non-refundable under anycircumstances.
  • In the event you do not utilize your reservation (no-show) or fail to cancel prior to the stipulated time period, there will be no refund granted.
  • For cancellations within the stipulated time period, please contact us via email  – om@aitkenspence.lk.
  • Check In / Check Out Time: 13.00 hrs
  • Early check in or late check out can be allowed, subject to availability and will be charged.

Child Policy:

  • Infants 0 – 2yrs / Free of charge
  • Children above 12yrs will be billed as adults

Ruwi Hotel

Cancellation / No Show Policy:

  • Full refunds available on cancellations received 2 day prior to the date of arrival.
  • However, please note that the Transaction Fee is non-refundable under any circumstances.
  • In the event you do not utilize your reservation (no-show) or fail to cancel prior to the stipulated time period, there will be no refund granted.
  • For cancellations within the stipulated time period, please contact us via email – om@aitkenspence.lk.
  • Check In / Check Out Time: 12.00 hrs
  • Early check in or late check out can be allowed, subject to availability and will be charged.

Child Policy:

  • Infants 0 – 2yrs / Free of charge
  • Children above 12yrs will be billed as adults

Al Wadi Hotel

Cancellation / No Show Policy:

  • Full refunds available on cancellations received 2 day prior to the date of arrival.
  • However, please note that the Transaction Fee is non-refundable under any circumstances.
  • In the event you do not utilize your reservation (no-show) or fail to cancel prior to the stipulated time period, there will be no refund granted.
  • For cancellations within the stipulated time period, please contact us via email –om@aitkenspence.lk.
  • Check In / Check Out Time: 12.00 hrs
  • Early check in or late check out can be allowed, subject to availability and will be charged.

Child Policy:

  • Infants 0 – 2yrs / Free of charge
  • Children above 12yrs will be billed as adults